Please feel free to contact us for any questions or assistance regarding returns or refunds.
Refund Policy
At Apex Boxes, we are dedicated to delivering high-quality custom packaging that meets your expectations and brand standards. Your satisfaction is our priority, and this Refund Policy explains the terms and conditions under which refunds or adjustments may be provided.
Design Approval And Responsibility
- Before production begins, we require your final approval on all order details, including design layout, dimensions, colors, content, and quantity. This step is essential to ensure complete accuracy.
- Once approval is provided, Apex Boxes will not be responsible for any errors that were overlooked at this stage.
Post-Approval Changes
If you identify an error after final approval, please contact our support team immediately. While we will make every effort to assist you, any changes made after approval may result in additional charges and could extend your order’s production timeline.
Refunds And Replacements
If a defect is confirmed to be our responsibility, we will provide a partial refund or arrange a replacement at minimal additional cost. For quality assurance purposes, photographic evidence may be required.
Return Eligibility
- Only defective, damaged, or incorrect items are eligible for return.
- Items that are delivered correctly and without defects cannot be returned or refunded.
- If you identify any issue, you must notify us within 3 working days of receiving your order.
How To Report Defect
If you receive products from Apex Boxes that do not meet your expectations or arrive damaged, please notify us within 3 working days by emailing [email protected].
Company’s Fault
- If an issue is confirmed to be our responsibility, we will provide a free reprint of your order.
- Chargebacks are not accepted as a resolution method.
- All claims regarding product defects are subject to review, and the final decision rests with our management team.
Customers Fault
If a reprint is required due to a customer-related issue:
- The order must be returned within 10 working days at the customer’s expense.
- Complete documentation and clear digital photographs are required for proper evaluation of the issue.
- A reprint will be processed with applicable charges.
- In case of a refund request, printed items must be returned, and setup as well as shipping costs will be deducted from the refund amount.