Return & Refund Policy - Apex Boxes

Thank you for choosing Apex Boxes. Your satisfaction is important to us. If for any reason you are not completely satisfied with your order, please review our Return and Refund Policy below for detailed information on how we can assist you.

Return Window

You may request a return within 30 days of receiving your order, subject to the terms outlined in our Return & Refund Policy.

Eligibility

To qualify for a return, items must meet the following conditions:

  • Be new, unused, and free from any damage
  • Be returned in their original packaging

How to Start a Return

All returns are handled by mail. To initiate a return:

  1. Email our support team at [email protected] with your order number and reason for return.
  2. We’ll confirm your return eligibility and share the return address.
  3. Please pack the item securely to avoid damage during shipping.

Return Shipping

Return shipping costs are the customer’s responsibility. You may use any reliable carrier with tracking. Please keep your shipping receipt until your refund has been processed.

Restocking Fee

A flat $5 restocking fee will be deducted from your refund to cover handling and inspection costs.

This fee will be waived if the return is due to our error, such as receiving a wrong or defective item.

Refunds

Once we receive and inspect your returned item, your refund will be processed to the original payment method within 5 business days.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Non-Returnable Items

Customized, used, or damaged items are not eligible for return unless they were delivered defective or incorrect.

Exchanges

We do not offer exchanges at this time.

Contact Us

By placing an order with Apex Boxes, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.